AlfaClouds (“we”, “us”, “our”) is a provider of ERP software solutions and a subsidiary of Holol AlTawasel Company, committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information across all jurisdictions in which we operate.
1. Who We Are
AlfaClouds, a division of Holol AlTawasel, delivers enterprise resource planning (ERP) software and related services to organizations worldwide. This policy applies to all users of AlfaClouds websites, platforms, applications, and services.
2. Information We Collect
We collect information directly from you, automatically through your use of our services, and from third parties.
a. Personal Information
- Name, title, business email, phone number
- Login credentials
- Billing and payment details
- Customer support communications
b. Usage and Technical Data
- IP address, browser type, operating system
- Access times and pages viewed
- System logs and interaction history
c. Business Data
- Company name, industry, location
- ERP system usage and preferences
- Transaction and invoice data
3. How We Use Your Information
We use your data to:
- Provide and support ERP services
- Process payments and send invoices
- Respond to inquiries and provide customer support
- Maintain platform security and integrity
- Comply with legal and regulatory obligations
4. Sharing and Disclosure
We may share information with:
- Holol AlTawasel and its affiliates
- Trusted service providers (e.g. hosting, analytics, payment gateways)
- Legal authorities where required by law
We never sell your personal data.
5. Data Security
We implement physical, technical, and administrative measures to secure your data, including encryption, access controls, and regular audits.
6. Data Retention
We retain data as long as necessary to fulfill our purposes and comply with applicable laws.
7. Your Rights by Jurisdiction
7.1. European Union / EEA (GDPR)
If you are located in the EU or EEA, you have the following rights under the General Data Protection Regulation (GDPR):
- Access your personal data
- Request rectification or erasure
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
Legal Basis for Processing:
We process your data based on consent, contract performance, legal obligations, and legitimate interests.
Data Transfers:
We use appropriate safeguards (e.g., Standard Contractual Clauses) for data transfers outside the EEA.
To exercise your rights, contact: info@alfaclouds.com
7.2. United States (CCPA / CPRA / Other State Laws)
If you are a resident of California or other U.S. states with privacy laws (e.g., Virginia, Colorado), you may have the following rights:
- Know what personal data we collect
- Access your data
- Request deletion
- Opt out of “sale” or “sharing” of personal data
- Non-discrimination for exercising your privacy rights
We do not sell or share personal data as defined under the CCPA/CPRA.
To make a request, contact: info@alfaclouds.com
7.3. United Kingdom (UK GDPR)
If you reside in the UK, the UK GDPR applies. Your rights mirror those under the EU GDPR, including:
- Access, correction, deletion
- Restriction of processing
- Objection to processing
- Data portability
We ensure data transfers comply with UK data protection regulations. For UK-specific queries: info@alfaclouds.com
7.4. Middle East / GCC (Saudi Arabia PDPL, UAE)
We comply with regional data protection laws, including the Saudi Personal Data Protection Law (PDPL) and UAE’s Data Protection Law.
Your rights may include:
- Transparency on how data is used
- Right to correction or deletion
- Consent-based processing for sensitive data
We host data in compliance with local storage requirements where applicable.
Contact for GCC/MENA privacy matters: info@alfaclouds.com
7.5. Other Regions
If you are located in a country with privacy laws not listed above, we apply the highest applicable standards by default and respect your rights as provided by local law.
8. International Data Transfers
We may process data outside your country, including in jurisdictions that may not provide the same level of data protection. When we do, we implement safeguards such as contractual clauses and secure infrastructure.
9. Cookies and Tracking
We use cookies and similar technologies to:
- Improve website functionality
- Analyze usage trends
- Personalize content
You can control cookies through your browser settings or consent banners where applicable.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in law or our practices. The updated policy will be posted with a revised “Effective Date.” We encourage you to review it periodically.
11. Contact Us
If you have questions, requests, or complaints related to privacy, please contact:
General Privacy Inquiries:
📧 info@alfaclouds.com
UK Requests:
📧 info@alfaclouds.com
GCC/MENA Requests:
📧 info@alfaclouds.com
📍 AlfaClouds, a Division of Holol AlTawasel
+966 56 602 2614
12241 Riyadh, Saudi Arabia